FAQ
1. What is inside the Send Your Tale Boxes?
We take great care in curating each Send Your Tale Boxes, and you BUILD your boxes to perfection, we ship exactly what you see on our website. On the rare occasion that we are out of stock on an item, one of our team members will personally contact you with options of equal or greater value.
2. How many items can you fit inside the box?
We require a minimum of 3 items per box order (any less and the box looks a little too empty). There is no maximum of items and we can provide a second complimentary box if needed, however we do recommend a guideline maximum of 10 items
3. Can i customize a Box?
Absolutely! Reach out to us on info@sendyourtales.com with your requirement.
4. I want something which you don’t have listed, are you able to help?
Yes, please email your requirements through to us – sendyourtale90@gmail.com
5. What are the measurements of the box?
We have 2 box sizes:
Medium (matte white/black) // 340 x 260 x90mm
6. How long does it take to complete a box?
it depends on the complexity of the personalization, each of our personalised gifts are lovingly made to order and therefore take longer time. Please allow 2-8 business days for your personalised gifts to dispatch. Need to place a rush order? Please contact us and we will do our best to assist.
7. Do you offer discounts for bulk orders?
Yes, we do. Our minimum order is 10 of the same products. Please contact us for pricing and further information.
8. What are the payment options available?
We accept card payments including Visa, MasterCard, and American Express.
Zip pay is an option for those shopping within Australia.
9. What currency i will be charged in?
We are an Australian business & all orders will be charged in Australian dollars.
10. Do you offer AfterPay?
Currently not available, We offer Zip pay
11. What delivery service does Send You Tales use?
Send Your Tales provides delivery service through Australian post.
12. How long does shipping take ?
As our products are personalised please allow from 2-10 business days for your items to dispatch. If you require it by a certain date, please let us know so we can ensure that it arrives on time. Postage time frames will vary depending on your location. If you are within Australia postage can be from 1-5 business days
13. If the box arrives and the contents are messed up during deliveries, what is the needed action?
Before shipping out the boxes, we will give the customer a picture of the assembled and completed gift box. If the unfortunate happens during deliveries, please arrange the products as photographed in the picture
14. I entered the wrong address, What do I do?
For address changes, please contact sendyourtale90@gmail.com immediately with your order number and the changes needed. If the order is not yet processed for AUPS, we may be able to accommodate. If the order has shipped, we suggest you reach out to AUPS with your tracking number as they will be the best bet in re-directing a package. Please note we are not responsible for errors when customers have input an incorrect shipping address, and if returned to our warehouse, re-shipment charges will be incurred by the customer.
15. Do you offer express shipping?
Yes, we do offer express shipping at checkout, please note that this is for the postage only and you will still need to take into consideration time for production. And, for express shipping we charge the delivery cost.
16. Do you ship internationally?
At the moment, we are only delivering within Australia. We apologise for any inconvenience.
17. What is you return Policy?
Due to the personalised nature of our boxes, all sales are final and non-refundable. (But trust us, they’ll LOVE it.)
18. My items lost/damaged during transit, what can i do?
If you item was damaged or lost in transit please email info@sendyourtales.com and we would be more than happy to help you with this matter. Please make sure to contact us within 48 hours after delivering the products.
